ModelRefs / Build AI Customer Support — AI Learning Pathway

Build AI Customer Support — AI Learning Pathway

Deflect tickets with grounded LLM support agents. Ship a measurable AI customer support system. A 40-hour intermediate path. You will index support content.

Overview

Deflect tickets with grounded LLM support agents.

What you will be able to do

  • Index support content
  • Ship deflection bot with handoff
  • Measure CSAT + deflection
  • Iterate from feedback

Pathway phases

  • Knowledge Base — Ingest + freshness.
  • Support Agent — Handoff + tone.
  • Measure — CSAT + iteration.
  • Scale — Multilingual + 24/7.

Continue your research

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Frequently asked questions

What will I learn in Build AI Customer Support?

Index support content Ship deflection bot with handoff Measure CSAT + deflection

How long does Build AI Customer Support take?

Approximately 40 hours across 4 phases.

What projects are included?

Support Knowledge Pipeline • Deflection Bot • Feedback Loop • Multilingual Coverage