ModelRefs / Conversational AI — AI Glossary
Conversational AI — AI Glossary
AI systems engaging in multi-turn natural language dialogue with users, encompassing chatbots, virtual assistants, and voice interfaces.
Overview
Conversational AI matured from rule-based chatbots (ELIZA, decision trees) through retrieval-based systems to LLM-powered assistants. Modern systems combine dialogue management (intent, state tracking), knowledge retrieval (RAG), tool use (API calls), and persona consistency. Deployed in customer service, healthcare navigation, and enterprise productivity.
Reference details
| Topic | applications |
|---|---|
| Also known as | dialogue AI, chatbot, virtual assistant |
| Last reviewed | 2026-06-24 |
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Frequently asked questions
What is Conversational AI?
AI systems engaging in multi-turn natural language dialogue with users, encompassing chatbots, virtual assistants, and voice interfaces.
Is Conversational AI the same as dialogue AI?
Yes — dialogue AI, chatbot, virtual assistant are common aliases for Conversational AI.
What concepts are related to Conversational AI?
Closely related concepts include voice agent, customer support ai, multi turn.